At AmazingDallas.com, we strive to ensure your satisfaction with every purchase. We understand that sometimes the product may not meet your expectations or you may have a change of mind. Therefore, we have established the following return and refund policy to assist you in the event that you need to return or exchange a product.
Eligibility for Returns and Refunds:
Perishable items such as snacks and candies are not eligible for returns or refunds due to their nature.
Non-perishable items such as groceries, kitchen essentials, and household products are eligible for returns and refunds, subject to certain conditions outlined below.
Damaged or Defective Items:
If you receive an incorrect, damaged or defective item, please contact our customer service team within 30 days of receiving the order.
We may require photographic evidence of the damaged or defective item for assessment purposes.
Upon verification, we will offer a replacement or issue a refund for the damaged or defective item, including any shipping charges incurred.
Incorrect or Missing Items:
If you receive an incorrect item or an item is missing from your order, please notify us within 7 days of receiving the order.
We will investigate the issue and take appropriate action to rectify the situation.
We may arrange for the correct item to be shipped to you or issue a refund for the missing or incorrect item, including any shipping charges incurred.
Non-Defective Returns:
If you wish to return a non-perishable item for reasons other than damage, defect, incorrect item, or missing item, please contact our customer service team within 14 days of receiving the order.
The item must be unopened, unused, and in its original packaging for a return to be accepted.
Please note that return shipping costs will be the responsibility of the customer unless the return is due to our error.
Once we receive the returned item and confirm its condition, we will issue a refund for the product value, including any shipping charges.
Refunds:
Refunds will be processed using the original payment method used for the purchase within 3 days.
Please note that certain products may have specific return and refund policies due to their nature or manufacturer guidelines. Any such policies will be clearly mentioned on the respective product pages.
We recommend reviewing product descriptions, sizes, and ingredients carefully before making a purchase to ensure compatibility with your preferences and dietary restrictions.
If you have any questions or need further assistance regarding our return and refund policy, please contact our customer service team at salinoshadesllc@gmail.com. We are here to assist you and provide the best possible resolution to any issues you may encounter.
Thank you for choosing www.amazingdallas.com. We appreciate your trust in our products and services.